Contact Us

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Phone number

+61 3 9818 4499

Tagline

Helping Home Buyers & Investors Since 1992

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Tenant Information

Urgent Maintenance

URGENT REPAIRS AND WHO TO CONTACT

ITEMS DEEMED AS URGENT REPAIRS;

  • BURST HOT WATER SERVICE
  • BLOCKED OR BROKEN TOILET
  • SERIOUS ROOF LEAK
  • GAS LEAK
  • DANGEROUS ELECTRICAL FAULTS
  • SERIOUS STORM, FIRE OR FLOOD
  • SERIOUS FAULT IN A LIFT OR STAIRCASE IN THE RENTED PREMISES
  • FAILURE OR BREAK DOWN OF ANY ESSENTIAL SERVICE OR APPLIANCE PROVIDED BY A LANDLORD OR AGENT FOR HOT WATER, WATER, COOKING, HEATING OR LAUNDERING

IF YOU CANNOT CONTACT YOUR PROPERTY MANAGER – PLEASE CALL OUR OFFICE 9818 4499.

IF YOU ARE CALLING AFTER HOURS YOU WILL NEED TO SPEAK TO EITHER YOUR PROPERTY MANAGER OR ONE OF OUR EMERGENCY MAINTENANCE TRADES PEOPLE ON THE FOLLOWING LIST. 

  • Plumber: Suburban Gas – Peter: 0418 361 828
  • Glazier: Able Glass – Neville: 0417 348 815
  • Electrician: True South – Ash: 0411 035 992
  • Locksmith: Patterson Locks – Tom 0411 555 596
  • Flood,Storm, Tsunami and Earthquake Emergency : State Emergency Service (SES) 132 500
  • State Emergency Service (SES) Vic Emergency Hotline 1800 226 226

Please always try to contact your Property Manager before contacting one of our trades people. If you cannot contact your Property Manager and you do call one of our trades people directly, please ensure to email all details to your Property Manager or rentals@buyersadvocate.com.au as soon as possible.

NEED MORE INFORMATION?

Call Consumer Affairs Victoria on 1300 55 81 81 or refer to CAV Renting Guide for Tenants.